Loan Nguyen, BA - Associate
Loan studied Political Science and Anthropology at Rutgers University.
Growing up in an immigrant family, Loan saw family members re-learning how to interact with and navigate complex systems like healthcare that did not reflect their mental models. She wanted to understand how systems could be better designed to also serve minority stakeholders. This led her to a service-oriented career in international education and healthcare where she enjoys learning user needs directly from the user. She is most excited when a user reveals a new way of interpreting and interacting with a design feature.
Previously, Loan has had experience conducting contextual field research on topics of disability and language access and innovation in emerging markets.