Facilities

Usability Testing Labs

Core has in-house research facilities in multiple locations across the United States. We have three usability suites in Bala Cynwyd, Pennsylvania (near Philadelphia), two usability suites in Houston, Texas, and a usability suite in Chatsworth, California (near Los Angeles). Each suite features a participant room, an observation room (for direct observation of the study sessions through a one-way mirror), a kitchenette, and a private client office.

Whether the research takes place at our facility or any other facility in the U.S. or internationally, Core is available to handle all the logistics.

When clients are on premises, we aim to meet their needs to ensure they have a comfortable stay. We provide a personal client service manager and free high-speed wireless internet access, beverages, and snacks. Catering services are available from some of the best local establishments.

All participant rooms have the following features:

• Wall-to-wall, soundproof, one-way mirrors

• Video cameras that allow discrete video recording from all angles

• Large monitors to capture close-up shots in real time

The observation rooms have the following features:

• Seating for seven to ten observers

• Ample electrical outlets

• Light-blocking shades in each window for use during study sessions 

The private client offices have the following features:

• Audio and video monitoring of the study in session

• Furniture and accessories to support small group meetings or conference calls

• Individual workspace

The option to record study sessions with multi-camera, high-resolution video is integrated into all of our suites. In addition, we can securely stream audio and video to remote observers and provide a platform to view the sessions upon completion.